When it comes to choosing a Magento hosting provider, there are many things you need to take into account. Not all providers are created equal, and not all will be able to meet your specific needs. That's why it's important to ask the right questions before making a decision. In this blog post, we will discuss 10 questions you need to ask before signing up with a Magento hosting provider. By asking these questions, you will be able to find the provider that is best suited for your business!
1. Do you have certified Magento engineers?
Certified Magento engineers are specially trained and certified by Adobe to take on the most complex Magento issues and projects. They have a deep understanding of all aspects of ecommerce, such as frontend performance and backend security, so you can rest assured that your store will be running as efficiently and securely as possible. Look for magento hosting providers that employ Adobe Commerce Certified developers. (This may also be mentioned as Magento certified engineer). Having a Magento expert on your side means that you'll have the support you need for all your magento related queries and projects. This will ultimately save you time, money, and frustration.
2. Do you manage hosting for other Magento sites?
Hosting companies may have a great deal of experience when it comes to managing websites, but they may not be the best choice for you if they also manage hosting for lots of other platforms. In order to ensure that your Magento site enjoys maximum performance and security, look for hosting providers that specialize or solely provide in Magento hosting.
3. What level of support do you provide?
The level of support and proactive monitoring you get from your Magento hosting provider will be a crucial factor in the success of your online store. Many providers offer proactive monitoring services that can alert you to any potential problems, so make sure to inquire about these kinds of services before signing up. Additionally, it's important to ask what their Service Level Agreement (SLA) is and what response time you can expect from their team. This will help ensure that any problems that arise are addressed quickly, ensuring your store remains secure and running smoothly.
4 .Do you provide a testing or staging environment?
Staging environments are a great way to try out different features, configurations, and extensions away from your production environment. Staging environments can also be used to test out new features before they go live. If you plan on doing lots of experimenting with your store or running frequent updates, it's important that you have access to a staging environment in order to ensure that no unexpected issues occur in production. Additionally, ask your provider if they have any deployment pipelines set up to help automate the process of deploying changes from staging to production. This can save you lots of time and headaches!
If so, how are the environments kept in-line with production?
You want to make sure that the staging environments are automatically synchronized with production so that testing is accurate. Ask your provider how they/you will keep your staging/testing environments up to date and if there is an automated process for syncing changes between the two. This will help ensure that any issues found in the production environment can be quickly replicated away from production, saving you time and money.
5. How are backups managed?
Backups are an essential part of any ecommerce site. Ask your hosting provider how often automatic backups are taken, if you have access to them, and what the process is for restoring a backup in the event of an emergency. Additionally, you should find out if there is a storage limit for your backups and what happens if you reach that limit. Media backups can grow quickly, so you'll want to make sure that you're not charged additional storage costs, or that these costs are manageable.
Look for a provider that offers automatic backups and clear processes for restoring them in the event of an emergency. This will ensure your store is always running at its best and your customers are never affected by any potential problems.
6. What is the disaster recovery process?
A fully managed disaster recovery process is a must for any Magento store. In the event of a catastrophe, you want to make sure that your hosting provider has plans and processes in place to get your site up and running as quickly as possible. Be sure to ask your provider what their disaster recovery plan entails and if they have experience with this type of situation. You'll also want to know if the site will be fully operational following a disaster recovery or if additional setup (such as installing services) is required after the data is restored. If additional setup is required, this will incur more time and money before your site is operational. Look for a hosting provider that can fully restore your site as whole, not just the data.
7. What is their support process?
Knowing what the support process is for your hosting provider before signing up is essential. Find out how to contact their support team, if there is an additional charge for contacting them, and what kind of response time you can expect. Additionally, ask if they offer 24/7 support or just regular business hours. If they do offer extended hours, inquire about any extra fees that may be associated with it. By asking these questions upfront and ensuring that the answers are satisfactory, you'll know exactly what to expect from them.
8. Do you provide SSL certificates?
SSL certificates are a must for any website, especially ecommerce stores that are handling sensitive customer information and need to stay compliant with industry regulations. Ask your provider if they provide SSL certificates and if they are renewed automatically. Additionally, inquire if there is a charge associated with SSL certificates and if you're limited to a specific number of domains. Knowing the answers to these questions beforehand can help prevent any unwanted surprises down the line.
9. Do you assist with migration?
Migrating your existing site to a new provider can be overwhelming, so it's important to ask if the hosting provider offers free migration services. If they do, you should also find out what is included in the free migration package and any additional fees for custom migrations. Additionally, you should inquire how long the process usually takes and if there are specific instructions required before starting the migration process. Knowing these details ahead of time can make sure that your store's transition to its new home is as seamless as possible.
10. Do you provide updates to the technology stack?
The Magento technology stack is complicated and ever evolving. Although your site may have been optimised when it was created, you want a hosting provider that regularly updates and improves their technology stack to ensure you don't fall behind. Ask if free updates are available, how often they are released, how they applied and if there is a cost implication.
Conclusion
Hosting your Magento store can be tricky, but by doing your due diligence and asking the right questions you can make sure it's done properly. Ensure that backup and disaster recovery plans are in place, that SSL certificates are provided, that migration assistance is given and that the technology stack is regularly updated. Doing so will give you peace of mind that your store is well taken care of.
With the right hosting provider, you can be sure that your Magento store will remain secure and perform to its best capability. It's an important decision but one that is vital for success.
MDOQ managed Magento hosting
MDOQ is dedicated to providing the best managed Magento hosting experience for your store. With our team of certified Adobe engineers, you can rest assured that your site is in good hands. We offer free migration, regular updates, fully automated disaster recovery processes and unlimited SSL certificates all included with your plan. With 24/7 support chat and full access to our managed hosting services, you can be sure that your store is well taken care of. Contact us today to get more information on how we can help you maximize the performance of your Magento store.
We look forward to hearing from you and helping you achieve success with your Magento store!